Monthly Archives: July 2010

Recent thoughts on social media

I’ve done a couple of interviews on social media in recent months: Barbara Nixon’s Public Relations Matters (skype video interview); and Andy Donovan’s Tweep in Profile (‘old-fashioned-new-fashioned’ print). And I want to say a big thank you to both of you for thinking of me!  It’s much appreciated. And… if you want to hear more (watch out for the plug), I hope you’ll check out Inside PR, the weekly podcast where Gini Dietrich, Joe Thornley and I talk about what’s happening in PR and social media. I’m always interested to hear what you think.

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A small point of clarification

For anyone who’s read my last two posts, I just want to mention that, no… I am not transitioning this to a travel blog. Thanks for sticking with me.

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The other side of the coin

I feel privileged to be of the Toronto folks selected to spread the word about Virgin America’s new TO/LA or SF flights. Actually, when I first got the email offerng a ticket, I thought it was a scam.  It wasn’t! So here I am, in-flight, and posting from 30,000 feet (or so). OK, I know this is no moon walk, but it’s feels pretty amazing being connected up on high. What do I think of Virgin America? Well, they’re friendly and helpful – from check-in to the gate to the plane – and they have a more casual and humourous attitude than…

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Air Canada…I give up

I fly fairly regularly – not enough for the perks of super-elite status, but enough to be bumped around through the maze of disappointing service that is Air Canada. Sometimes I’m surprised by a staff member who is helpful or friendly. Mostly it’s a mildly irritating experience at best. However, I’m tired of complaining about the airline as they don’t listen or seem to care. So, this will be my final gripe. After that, I’m resigned to accept that lacklustre service is part of the brand. But…on a recent visit to California, a couple of small things stood out as…

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