Inside PR 2.92: Is it social media or social business?

This post was originally published on Inside PR 2.92.

We start with some exciting news about Inside PR’s new partnership with PRSA.  We’re heading to New York in early April to join them as the official podcaster of the PRSA Digital Impact conference.  They’ve got a great line-up of speakers and we’re planning to record a number of interviews with social media influencers that we’ll use on future shows.  Stay tuned for more details…

This week, we feature an interview with Giovanni Rodriguez that roving reporter Martin conducted at SXSW

Giovanni is the person who introduced both Joe and Martin to social media at Counselors Academy in 2005. He’s been the managing partner at his own agency and is currently a consultant at Deloitte. And he’ll be presenting at the Digital Impact conference.

Giovanni talks about social business and what differentiates it from social media.  He believes social media as a term was always limiting because it forced the discipline into a marketing corner.

He goes on to say that social business is more inclusive in that it asks the question, how can people use these technologies and best practices to engage and empower their constituencies? These could include anyone in your network, your customers, employees, partners in your ecosystem.

He’s seeing new type of professional emerging; one that will offer offers a suite of services similar in scope to management consulting: strategy, discovery, benchmarks and road-mapping.

And Giovanni wonders whether or not intermediaries – that is, the role played by agents – will be eclipsed by trusted counselors and advisors.

Gini agrees the role of PR agencies is changing and that we need to move beyond impressions, understand an organization’s goals and develop programs that drive business results.

Joe thinks PR people are well positioned for the change Giovanni describes as we’ve been involved in monitoring and measurement, analysis, insight and strategy for quite some time and have a good understanding of the landscape and how to navigate in it.

What do you think?

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Send us an email or an audio comment to insideprcomments@gmail.com, join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini DietrichJoe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

About Martin Waxman


Martin Waxman is a digital, social media and communications strategist, content marketer, social media trainer and instructor and co-founder of three PR agencies. He blogs at myPALETTE and hosts the Inside PR podcast.

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