Tag Archives: air canada

Air Canada…I give up

I fly fairly regularly – not enough for the perks of super-elite status, but enough to be bumped around through the maze of disappointing service that is Air Canada. Sometimes I’m surprised by a staff member who is helpful or friendly. Mostly it’s a mildly irritating experience at best. However, I’m tired of complaining about the airline as they don’t listen or seem to care. So, this will be my final gripe. After that, I’m resigned to accept that lacklustre service is part of the brand. But…on a recent visit to California, a couple of small things stood out as…

read more

Air Canada takes credit

Credit cards, that is. On a morning flight to Winnipeg, I was anticipating my delicious Harvey’s ham and egg breakfast sandwich. But when I handed $5 to the flight attendant, she informed me that Air Canada no longer accepts cash for snacks, beverages or anything purchased on flights. They don’t take debit cards either. The transition happened May 1.  But I was as surprised to hear about it as the woman seated next to me. One flight attendant explained that FAs often had a lot of cash at layovers, which would sometimes be stolen. And they were responsible. So this…

read more

Clearing the Air (Canada)

Last summer, I posted about my first experience with the new Air Canada electronic boarding pass (eBP) that was sent directly to my BB. At the time, it wasn’t that well recognized by airport security and was difficult to scan. I reverted to printing it the old fashioned way. So I was a little taken aback when, two weeks ago, I got a message from Darcy Noonan, who works for AC as a ‘customer service platform manager, ecommerce’. He said he’d read my blog and, though it was published in the summer, wanted to talk about my concerns. He followed…

read more

My Air Canada mobile e-boarding pass

…was unscanable at security and the gate. But they gave me the benefit of the doubt and let me through both times. I kind of wish they hadn’t. (Posted from my BB post-flight.)

read more

Air Canada redefines Canadian map

Air Canada sent an email promoting their Canada East-West flight passes that piqued my interest. So I checked out the Eastern and Western offers and was proud to see that Manitoba (my home province) was included in both. However, my glee was short-lived. When I tried the East-West flight pass, Manitoba had mysteriously dropped off the map (leaving only a shadow of its former self). In a related note, the Maritimes were dropped from that offer, too. So what gives? Is Air Canada trying to say something about which provinces are wanted on the voyage and which are not? I’d…

read more