…was unscanable at security and the gate.
But they gave me the benefit of the doubt and let me through both times.
I kind of wish they hadn’t.
(Posted from my BB post-flight.)
About Martin Waxman
Martin Waxman, MCM, is a digital communications strategist. He conducts AI research, leads Generative AI and digital and social media training workshops and speaks at events across North America. He's co-founder of two PR agencies, president of a consultancy and has worked in the industry for nearly 30 years. Martin is a LinkedIn Learning instructor, adjunct professor at the Schulich School of Business and associate director of the Future of Marketing Institute. He also teaches digital marketing strategy at McMaster University. He's a member of the Institute for Public Relations Digital Media Research Center and a past-chair of PRSA Counselors Academy. He has a Master of Communications Management (MCM) from McMaster-Syracuse Universities.
Thanks Joe. You’re so right. This seems like a situation in dire need of some good communication.
Martin,I use the mobile boarding pass on my BlackBerry. Only one in 20 times is the gate agent able to scan them. Hopefully, Air Canada will upgrade their scanners to provide passengers with the promised check in experience. What we have right now is like a roulette game for passengers and, I am sure, a real pain for passenger agents who must manually enter passenger check-ins into a computer.