Experience turned to arrogance is never a good thing

Experience turned to arrogance is never a good thing

Should a PR person ever call a journalist? In many cases, the answer is a resounding NO. Yet it’s something senior practitioners tell juniors all the time. ‘Why are you emailing, pick up the phone!’ We live in an age where relationships and trust are...
In praise of bad ideas, not bad judgment

In praise of bad ideas, not bad judgment

We’ve all heard the expression: there are no bad ideas. And you know something? That is just. not. true. There are some awful ideas out there. Real stinkers. But many times absolutely ridiculous-sounding, bottom of the barrel sludge can become the creative equivalent...
Content marketing: how to unlock creative ideas

Content marketing: how to unlock creative ideas

After I graduated from university my first real job was playing the role of junior copywriter at Canada’s largest ad agency. I had an office, clients – even a secretary to type memos and schedule appointments. I was in the company of Mad Men…almost. The...
Content pollution: it’s time to de-clutter de content

Content pollution: it’s time to de-clutter de content

“If you visit American brand, you will find it very grand, just two things of which you must beware – don’t click the content, you don’t want to share…” Anyone who remembers Tom Lehrer’s iconic and hilarious social satire, Pollution, will know those...
Online crisis training: real-time scenarios sharpen skills

Online crisis training: real-time scenarios sharpen skills

For the past few years, I’ve been going back to school in the fall – as lead instructor in University of Toronto’s School of Continuing Studies Digital Strategy Certificate program. You can follow our Twitter conversations #digitaledu. This semester,...