I’ve been thinking about this a lot lately and even more so with news of the big Omnicom/Publicis merger. So many client/agency relationships are just meh and yet they go on and on…

And on.

Because no one wants to pull the plug. 

Well maybe one side or the other does, but that takes a lot of energy and it’s often easier to stick with the devil – or holding company- you know, so to speak.

Which leads to the question…

What brings out the best collaboration between an agency and an entrepreneurial client?

I think it comes down to one thing: Chemistry Squared.

Now hold your horses. Before you say, ‘But you can’t forget talent, commitment, passion, creativity, strategy, idea, budget…’

I agree with you on all counts. Each of these is an integral element of the formula.

But if any one of these supplants the underlying chemistry, things just won’t fly.

How does Chemistry Squared work?

It’s made up of two intertwined parts:

Part one is the connection between you and your client. You need to like, respect and enjoy spending time with each other.  If you cringe when you see their number pop up on your phone or get an email from them, the connection is definitely not there. And sadly, that happens more than you think.

Part two has to do with the work itself. Both client and agency have to believe in whatever it is you’re collaborating on. You need to become true partners. That goes a lot deeper than saying, what a cool project. It means you inherently grasp the idea and the goal and are invested in it. Whatever it takes, you know you’ll see it through.

Of course, it’s not all smooth sailing and you won’t agree on everything (see sycophant).

In ideal situations you’ll both ask questions, have discussions or debates, build on the concept, provide inspiration, help each other get unstuck and listen. And those ‘I thought of that’ egos need to be parked at the door.

Chemistry Squared works well when both sides have a startup or entrepreneurial mindset, willing to take risks and make decisions. But I’ve experienced it with large companies/agencies too. It happens when you get that magical combination of personal connection coupled with absolute excitement for the project.

That’s where exponential amplification comes in.

Do you have any other suggestions on what makes an agency-client relationship soar? I’d love to hear them.

About Martin Waxman

Martin Waxman, MCM, is a digital communications strategist. He conducts AI research, leads digital and social media training workshops and speaks at events across North America. He's co-founder of two PR agencies, president of a consultancy and has worked in the industry for nearly 30 years. Martin is a LinkedIn Learning instructor, teaches digital strategy and social media at McMaster University, the Schulich School of Business, University of Toronto SCS and Seneca College. He's a member of the Institute for Public Relations Digital Media Research Center and a past-chair of PRSA Counselors Academy. He has a Master of Communications Management (MCM) from McMaster-Syracuse Universities.

• View all posts by Martin Waxman →
• Blog
• Twitter
• Facebook