Is your agency sitting on the sidelines?

Something I’ve noticed in the the past year at various social media conferences/meetups I’ve been speaking at or attending: There isn’t the same rush of new information, high of learning or excitement of discovery as there was in the first few years....

The amplification of stupidity

By now many of you have heard about last week’s f-bomb deriding Detroit drivers in the errant Chrysler tweet. If you haven’t, here’s a good overview of the story from someone who inadvertently became part of it. Of course, this isn’t the first...

Is it time to ban voicemail?

Every Friday morning I look forward to our BPK sessions… er, ‘bitchin and pitchin in the kitchen’. The entire Toronto office gets together over breakfast to talk about the past week, identify trends, share ideas, celebrate wins, commiserate when we...

From the desk of Counselors Academy

This week I’m in New York for the Counselors Academy winter board – or excomm – meeting (that’s executive committee). I’ve said it many times, but Counselors is one the gems of the PR industry; where agency leaders get together and share...

Agency lessons I learned from Mad Men

… how to stock my office bar,  tips on merging two firms in 72 hours, the importance of ice  … OK, I’m a bit late to the series, but I got Mad Men seasons one and two as a Christmas gift and did a marathon viewing of all 26 episodes during the...